Payment & Refund Policy

Last Updated: June 2026

Thank you for choosing KORE. This policy governs the financial terms, payment methods, and refund criteria associated with our digital services:

1. Nature of the Service

  • All services, assessments, and analytics offered via the KORE platform are strictly intangible digital services (SaaS) delivered and executed electronically upon request.

2. Authorized Payment Methods

  • The platform accepts secure electronic payment methods processed via approved payment gateways, including:
    • Mada
    • Visa
    • Mastercard
    • Apple Pay
    • Any other payment methods officially integrated and displayed at checkout.

3. Service Activation

  • No assessment, test link, or analytical dashboard access shall be activated until the payment transaction is successfully completed and cleared into our company account.

4. Pricing and Taxation

  • All pricing for services is listed in the currency specified on the platform.
  • The value-added tax (VAT) status or any other regulatory fees will be explicitly detailed and displayed to the user prior to confirming the purchase.

5. Refund and Cancellation Criteria

A. Eligible Refund Conditions (Prior to Service Utilization)

Users may request a refund for paid amounts only if all the following conditions are strictly met:

  • The user has not started or logged into the designated test or assessment.
  • The digital service or associated analytical tools remain completely unconsumed.
  • The refund request is submitted through our official support channels within a maximum of 5 business days from the payment date.

B. Non-Refundable Conditions (Post Service Utilization)

Due to the digital nature of our services, which are consumed immediately upon access, the right to a refund is automatically forfeited, and the user is not entitled to any financial claims once:

  • The user begins answering the test or undergoes the assessment process.
  • The analytical results or scores are generated by the engine.
  • The final report (Individual or Team Report) is downloaded, reviewed, or visualized.
  • Any partial utilization of the platform’s core assessment features occurs.

6. Technical Disruptions

  • If an assessment cannot be completed or if the analysis fails due to an internal technical malfunction originating from KORE, the platform reserves the right to audit the incident and choose the optimal remedy, which may include:
    • Reactivating the assessment link for the user at no extra charge.
    • Regenerating and re-issuing the analytics or reports.
    • Extending the validity period of the purchased service.
    • Issuing a full or partial refund based on the case assessment by our technical team.

7. Financial Disputes

  • In the event of a payment dispute or chargeback claim, KORE reserves the right to review the system logs and platform usage records of the user's account to verify execution metrics and determine refund eligibility.

8. Pricing Amendments

  • KORE reserves the right to modify the pricing of its subscription tiers and individual packages at any time without prior notice.
  • Any price adjustments will not affect previously completed and fully paid transactions.

9. Contact and Support

  • For any inquiries regarding billing, invoicing, or refund requests, please contact our financial support desk at: [email protected].